Frequently Asked Questions:

● Do you do repairs?

○ We don’t do repairs. On average, it is less cost effective to repair a window

versus replacing it. So in order to best serve our customers and give you long

lasting, energy efficient results, we opt to replace.

● Are your windows made custom or do I have limited choices?

○ All of our windows are custom built to fit your needs.

● Do I need to be home during a consultation to get an estimate?

○ Yes, all stakeholders in the property need to be present during a consultation.

● What happens if something breaks my window?

○ Our SoftLite windows come with a lifetime guarantee, so your windows are safe

with us!

● I would love new windows, but it isn’t in my budget right now

○ In order to best serve our customers in investing in the betterment of their home,

we have financing options available!

● How long will it take to get my windows once I've ordered them?

○ Because all of our windows are custom built to fit your needs, time will vary.

Generally you can expect to install within 6 weeks of placing your order.

● How much does window replacement cost?

○ Just like our windows, there is no one size fits all answer. With our windows

being custom, there are many different options to choose from to get the perfect

windows for you. Because of this, the price can vary greatly. In order for us to

give you an accurate price, we need to do a consultation.

● Can my windows be replaced year round?

○ Yes, we replace windows year round. We understand that windows needing

replaced does not always happen at convenient times. That is why our

installation crew is trained to replace windows any time of the year while

minimizing the heating/cooling loss to your home.

● When do my windows need to be replaced?

○ In order to keep your homes energy as efficient as possible, windows need

replace when, you can feel air moving through them or the area near the window

is colder than the rest of the room, there are visible cracks or rotting and gaps on

the window trim, there is moisture between the panes, or if you are just looking to

upgrade the look of your home.

● Do I have to replace all of my windows?

○ While we don’t require you to replace all of your windows, it is always a good

idea to get fully updated windows in order to keep your house running as energy

efficient as possible.